Thank you for shopping with Wastchion. We strive to ensure you are satisfied with your purchase. This Refunds and Returns Policy outlines your rights and our obligations in relation to returns, exchanges, and refunds.
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be returned within 30 days of purchase.
- The item must be in its original condition, with no signs of wear or damage, and in its original packaging with all accessories, manuals, and certificates.
- Proof of purchase is required, such as a receipt or order confirmation.
Note: Certain items, such as custom-sourced watches or special orders, may not be eligible for return. Please review the item description or consult with us before making a custom purchase.
2. How to Initiate a Return
To initiate a return, please contact us at support@wastchion.co.uk with your order details. We will guide you through the return process and provide a return address.
Return Shipping
- Customers are responsible for return shipping costs, unless the item was faulty or incorrect upon delivery.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-10 business days, depending on your bank or credit card provider.
- Rejected Refunds: If the item is not in its original condition or is damaged, we may reject your refund request. In such cases, the item will be returned to you at your cost.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at support@wastchion.co.uk within 7 days of receiving the item.
5. Non-Refundable Items
The following items are not eligible for refund:
- Gift cards
- Custom-sourced watches or special orders
- Any item not in its original condition, or that is damaged or missing parts not due to our error
6. Late or Missing Refunds
If you haven’t received a refund after the standard processing time:
- Check with your bank or credit card provider, as processing times may vary.
- If you have checked with your bank and still haven’t received your refund, please contact us at support@wastchion.co.uk.
7. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page, and the “Last updated” date will reflect any revisions. Please review this policy periodically for any updates.
Contact Us
For any questions regarding this policy, please reach out to us at:
WATSCHION LIMITED
Email: support@wastchion.co.uk
Trading Address: 5 Sherwood Crescent, Market Drayton, TF9 1NH